Returns & Exchanges

Last Updated: January 1st, 2026

At PimaNation, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, items must:

Be unworn, unwashed, and unused.
Be in their original condition.
Have all original tags attached.
Be free of stains, odors, pet hair, damage, or signs of wear.
Be returned in their original packaging, when possible.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

Final sale or clearance items.
Gift cards.
Personalized or custom-made products.
Items marked as non-returnable at the time of purchase.

Exchanges

We are happy to offer exchanges within 30 days of the date your order is delivered.

To be eligible for an exchange, items must:

Be unworn, unwashed, and unused.
Be in their original condition.
Have all original tags attached.
Be free of stains, odors, pet hair, damage, or signs of wear.
Be returned in their original packaging, when possible.

Exchanges are subject to product availability. If your requested item or size is unavailable, we may issue a refund or store credit, at your preference.

To request an exchange:

Contact our customer support team with your order number and the item you would like in exchange.
Once your exchange request is approved, we will provide return instructions.
Ship your original item back to us.
After we receive and inspect the returned item, we will ship your replacement.

Return Process

To initiate a return:

Contact our customer support team with your order number and reason for the return.
If your return is approved, we will provide return instructions.
Securely package the item and ship it back using the provided instructions.

Customers are responsible for return shipping costs unless the return is due to:

A defective product.
A damaged item.
An incorrect item shipped by us.

We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved:

Refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable unless the return is due to our error.

If your return is rejected because it does not meet our return requirements, the item may be shipped back to you at your expense.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Order Cancellations

Orders begin processing shortly after they are placed.

If you need to cancel an order, please contact us immediately. While we will do our best to accommodate your request, we cannot guarantee cancellation once processing has begun.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, PIMANATION is not responsible for lost or stolen packages. If you believe your package was stolen or misdelivered, please contact the shipping carrier directly. We will gladly assist you in filing a claim where possible.

Contact Us

If you have any questions about our Return Policy, please contact us:

Email: info@pimanation.com

Thank you for shopping with PIMANATION